Privacy Policy

At Cham (“we”, “us”, or “our”), protecting your privacy and personal information is a priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our website, mobile application, or other digital platforms (collectively, the “Platform”).

By using our Platform or providing your information, you agree to the terms of this Privacy Policy and to comply with applicable laws, including Indian data protection and privacy regulations. If you do not agree, please do not use our Platform.

1. Who We Are

Lacleo Corporated Services is a company incorporated under the Companies Act, 2013, with its registered office at Street 76, sector 76, Noida, u.p, 201301. We operate in the beauty and cosmetics sector, selling products through our e-commerce Platform and affiliated channels.

2. Scope of This Policy

This Privacy Policy applies to all personal information (“Personal Information”) that we collect, store, or process about you, whether in physical or electronic form.

Key definitions:

• Personal Information: Any information that identifies or can identify you.
• Processing: Any operation performed on personal information, including collection, storage, use, transfer, or disclosure.

3. Information We Collect

a) Information You Provide

• Name, email address, phone number, shipping and billing address, date of birth, and payment details.
• Photos or skin type information if voluntarily provided for personalized services.

b) Information Collected Automatically

• Device and browser information, IP address, location data, and usage patterns on the Platform.
• Cookies, pixels, and similar tracking technologies for analytics, personalization, and improving your experience.

c) Information From Other Sources

• Publicly available sources, marketing partners, and payment processors to verify and update your information or personalize services.

4. How We Use Your Information

We use Personal Information for purposes including, but not limited to:

• Order Processing & Delivery: To take, process, and deliver orders and payments.
• Customer Support: To respond to inquiries, complaints, or service requests.
• Personalization: To provide personalized recommendations and offers.
• Marketing & Communication: To send promotional messages and updates, subject to your consent.
• Platform Improvement: To analyze performance, detect issues, and enhance user experience.
• Fraud Prevention & Legal Compliance: To detect and prevent unauthorized or illegal activity.

5. Cookies and Tracking Technologies

• Strictly Necessary Cookies: Required for Platform functionality and secure login.
• Functional Cookies: Remember preferences such as language and accessibility settings.
• Performance Cookies: Collect usage information to improve services.

You can control or disable cookies through your browser settings. Disabling essential cookies may limit some functionality.

6. Sharing Your Information

We may share your Personal Information with:

• Service Providers: For order fulfillment, payment processing, or customer support.
• Business Affiliates: For operational purposes or improving services.
• Legal Authorities: When required by law or to protect rights, safety, or property.
• International Transfers: Personal Information may be transferred to countries with different data protection laws. Appropriate safeguards will be implemented.

We do not sell your Personal Information to third parties.

7. Data Security

We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, misuse, or disclosure. Our security measures are regularly reviewed and updated to address evolving risks.

8. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, information will be securely deleted or anonymized.

9. Children’s Privacy

Our Platform is intended for adults. We do not knowingly collect information from minors. If you are under 18, you should not provide Personal Information or make purchases through the Platform.

10. Your Rights

You have the right to:

• Access your Personal Information.
• Correct or update inaccurate information.
• Request deletion of your Personal Information.
• Withdraw consent where applicable.

For any privacy-related concerns, contact us at support@cham.beauty.

11. Customer Grievance Redressal

We are committed to addressing grievances promptly. You can reach our Customer Support or Grievance Officer at:

• Email: hi@chamskincare.com

We will acknowledge complaints promptly and provide resolution in a reasonable time.

12. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.

13. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.