Shipping policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At chamskincare, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across India and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

We are pleased to offer Free Standard Shipping on all orders across India. No minimum purchase required, and absolutely no hidden fees at checkout. 

Order Acceptance & Pricing

Please note that there may be certain cases where an order cannot be processed or completed due to various reasons. The Site reserves the right to refuse or cancel any order for legitimate reasons at any given time. Before accepting an order, we may ask you to provide additional verifications or details, including but not limited to a valid phone number and full delivery address.

Payment & Fraud Prevention: 

To ensure a secure shopping experience, we offer multiple safe payment options, including online payments via PayU India (Cards, UPI, Net Banking, Wallets, BNPL) and Cash on Delivery (COD). For online payments, we reserve the right to validate payment details before dispatching the product to prevent credit or debit card fraud. For Cash on Delivery (COD) orders, a telephonic or SMS verification may be required to confirm the order before dispatch. We reserve the right to cancel any order if fraudulent activity or high risk is suspected.

Pricing Accuracy: 

We are determined to provide the most accurate pricing information on the Site to our users. However, typographical or system errors may still occur, causing a product price to display incorrectly. In such rare events, we reserve the right to refuse or cancel the order. If an item is mispriced, we will, at our discretion, either contact you with updated instructions or cancel your order and notify you immediately. If your online payment was already processed for a cancelled order, a full refund will be issued to your original payment method promptly.

Every effort is made to dispatch your order as soon as possible. All orders are processed immediately after placing and verifying the order.

Handling, Transit, and Order Cut-off Time for India:

1. Order Cut-off Time & Same-Day Dispatch

  • Our Daily Cut-off Time is 2:00 PM (IST) | Time Zone: (GMT+05:30) India Standard Time (Kolkata).
  • If you place your order before 2:00 PM on any business day (Monday through Friday), our warehouse team will pack and ship your order on the very same day.
  • Orders placed after 2:00 PM will be safely processed and dispatched on the following business day.

2. Handling Time (Order Processing)

  • Handling Time: 1 Business Day (Monday – Friday).
  • We process and dispatch orders actively from Monday to Friday, between 10:00 AM and 6:00 PM IST. Please note that our fulfillment center remains closed on weekends (Saturdays & Sundays) and public holidays. Therefore, any orders received during the weekend or on a public holiday will be prioritized and processed on the immediate next business day.

3. Transit Time (Delivery Timeframe)

  • Transit Time: 1 to 2 Business Days (Monday – Friday).
  • We understand that you want your products quickly. That is why we partner with premium courier services to ensure an ultra-fast delivery experience. All confirmed orders are guaranteed to be delivered to your doorstep within 1 business day across India.

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 business day (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email info@chamskincare.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Serviceable Areas:

We ship Pan-India to all states and union territories of India. If your pin code

is not serviceable by our courier partners, our support team will contact you

with an alternative solution. 

How do I check the status of my order?

Once your order is shipped, you will receive a confirmation along with your

tracking details via email or WhatsApp. 

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please ensure that your:

Full name

Complete address

Apartment/unit number (if applicable)

Phone number

Postal code

are correct before placing the order.

chamskincare is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

Unexpected Delivery Delays

While we guarantee a fast delivery timeframe, please note that estimated delivery times are subject to unforeseen courier partner delays, extreme weather conditions, regional lockdowns, or festive peak seasons. In such rare instances, the delivery might take slightly longer than our standard estimated timeframe. We appreciate your patience and will provide tracking details so you can monitor your shipment in real-time.

Undeliverable & Returned Orders

If a package cannot be delivered due to an incorrect address, wrong phone number, or multiple failed delivery attempts by the courier executive, the package will be automatically returned to our fulfillment facility.

  • For Prepaid Orders: Our customer support team will contact you for a corrected address. Please note that re-shipping charges may apply to dispatch the order a second time.

  • For Cash on Delivery (COD) Orders: Repeated failed deliveries or intentional refusals without a valid reason may result in the suspension of the Cash on Delivery privilege for that customer account on future orders.

Official Contact Information

If you have any questions regarding our skincare products, need assistance with your orders, or require support regarding shipping and returns, please feel free to reach out to our dedicated support team through any of the following channels:

Business Name: Cham Skincare

Business Address: Shop No. GF-40, Khasra No. 18, Street 76, Sector 76, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301, India

Phone Number: +91 89205 92448

Email: info@chamskincare.com

Business Hours: Monday to Friday | 10:00 AM to 6:00 PM (IST)