Privacy policy

Last Updated: July 2026

At Cham Skincare, protecting the privacy and security of our customers' personal data is a core priority. This Privacy Policy outlines how we collect, utilize, safeguard, and share your personal information when you browse, interact with, or make a purchase from chamskincare.com (referred to as "the Site").

1. Information We Collect

To provide you with our skincare products and a seamless shopping experience, we gather two primary types of data:

A. Automatically Collected Data (Device Information)

When you explore our Site, our servers automatically log technical details about your device and session. This includes:

  • Technical Specifications: Your IP address, web browser type, operating system, and current time zone.
  • Browsing Behavior: Specific pages or skincare products you view, search terms that led you to our store, and data on how you interact with our website layout.

We track and capture this information using secure digital tools:

  • Cookies: Small data files placed safely on your browser to enhance site functionality and recognize returning visitors.
  • Log Files: Digital records that document site events, timestamps, and referral/exit pages.
  • Pixels & Web Beacons: Electronic tags deployed to analyze user browsing patterns and optimize our website layout.

B. Transactional Data (Order Information)

When you initiate or complete a purchase on our store, we collect explicit details necessary to process your transaction. This includes:

  • Your full name, billing address, and exact shipping/delivery address.
  • Payment details (handled securely via authorized payment gateways).
  • Active communication channels: Your email address and contact phone number.

2. How We Securely Use Your Information

We utilize the gathered data strictly for legitimate business operations and customer satisfaction:

  • Order Fulfillment: To process your skincare orders, verify payment details, generate tax invoices, organize doorstep shipping across India, and send out tracking updates.
  • Fraud Prevention: Analyzing IP addresses and order patterns to detect and mitigate potential security risks or fraudulent transactions.
  • Customer Support: Communicating directly with you regarding order statuses, adjustments, or answering your product inquiries.
  • Tailored Marketing: Providing you with updates, personalized recommendations, or promotional offers about our beauty range, completely in line with the communication preferences you have shared with us.

3. Responsible Data Sharing with Third Parties

We never sell your personal information. We only share essential data with trusted service providers who help us run our e-commerce operations smoothly:

  • E-commerce Platform: We utilize Shopify to host and manage our online storefront.
  • Analytics Partners: We implement Google Analytics to safely interpret how visitors navigate Cham Skincare, allowing us to continuously improve our user experience.
  • Legal Compliance: If required by law, we may share information to comply with applicable regulations, respond to legal subpoenas, search warrants, or protect the constitutional rights and safety of our brand and customers.

4. Data Retention & Consumer Rights

  • Data Retention: When you order from Cham Skincare, your transaction history and order records are securely archived in our internal system for accounting and warranty tracking. This data remains intact until you explicitly request us to delete it.
  • Your Control Over Data: No matter where you reside, you have the right to ask what personal information we hold about you. You can request updates, corrections, or the permanent deletion of your personal records at any time by contacting our support desk.

5. Marketing & Behavioral Advertising

To introduce you to skincare formulations that match your interests, we may occasionally use your data for targeted digital advertisements. If you wish to opt-out of tailored tracking from global networks, you can easily manage your advertising preferences through standard industry opt-out portals or your browser settings.

6. Policy Updates

We may periodically update this Privacy Policy to align with new operational shifts, technological advancements, or updated legal frameworks across India. Any amendments will be instantly published on this page.

Official Contact Information

If you have any questions regarding our skincare products, need assistance with your orders, or require support regarding shipping and returns, please feel free to reach out to our dedicated support team through any of the following channels:

Business Name: Cham Skincare

Business Address: Shop No. GF-40, Khasra No. 18, Street 76, Sector 76, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301, India

Phone Number: +91 89205 92448

Email: info@chamskincare.com

Business Hours: Monday to Friday | 10:00 AM to 6:00 PM (IST)