Refund policy

At Cham Skincare, we take great pride in the quality of our skincare and beauty formulations. Due to the personal care and hygienic nature of cosmetic products, our return policy is designed to protect both consumer safety and product integrity.

We offer a 14-day return window, which means you have exactly 14 days after the date of delivery to request a return for your purchase.

1. Eligibility Requirements for Returns

To maintain strict hygiene standards, we can only accept returns for items that meet the following conditions:

  • The product must be completely unopened, unused, and with the original safety seals intact.

  • The item must be in its original outer retail packaging (boxes/wrappers) in the exact same condition you received it.

  • A valid invoice or proof of purchase from our website is mandatory to process any return request.

Please note: Any product that shows signs of usage, altered seals, or opened bottles cannot be accepted for a return due to health and safety regulations.

2. Return Process & Shipping

To initiate a return, please contact our dedicated support team at info@chamskincare.com before shipping any item.

  • Return Address: All authorized returns must be safely packed and mailed to our official facility:
    Shop No. GF-40, Khasra No. 18, Street 76, Sector 76, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301, India.

  • Return Shipping Costs: Unless the product arrived damaged or defective from our end, the cost of return shipping is the customer’s responsibility. Items sent back to us without a prior return confirmation via email will unfortunately not be accepted.

  • Restocking Fees: We believe in absolute transparency. We do not charge any restocking fees or hidden administrative costs for processed returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or completely incorrect skincare product, please email us immediately at info@chamskincare.com with clear photographs of the issue. We will review it instantly and arrange for a complimentary replacement or a full refund at no extra shipping cost to you.

4. Refund Processing Timeline

Once your return shipment is received at our facility, our quality assurance team will inspect the item to ensure the seals are intact. We will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed immediately. The funds will be credited back to your original payment method within 5 business days. Please keep in mind that banking institutions or credit card companies may take additional processing days to clear and post the balance to your account statement.

5. Exchanges

The fastest and most secure way to ensure you get the product you want is to return the unopened item you have. Once the return is inspected and officially approved, you can comfortably make a completely separate purchase for the new item on our store. 

Official Contact Information

If you have any questions regarding our skincare products, need assistance with your orders, or require support regarding shipping and returns, please feel free to reach out to our dedicated support team through any of the following channels:

Business Name: Cham Skincare

Business Address: Shop No. GF-40, Khasra No. 18, Street 76, Sector 76, Noida, Gautambuddha Nagar, Uttar Pradesh - 201301, India

Phone Number: +91 89205 92448

Email: info@chamskincare.com

Business Hours: Monday to Friday | 10:00 AM to 6:00 PM (IST)